So, I called Dell. One would think that this issue would be resolved in about 5 mins. Send me a new CD and I would be a happy customer again. Not so. First off, ALL of Dell's operations are outsourced. And I mean all of them - sales, customer service, technical support along with software and hardware support. It is all in India, Philippines, Bangladesh, you name it. Anywhere, but the United States. Don't get me wrong. It is not that I have a problem with outsourcing. It is the lack of training and hence, the level of incompetence that comes with it (at least when it comes to Dell). It is also the horrible phone connection - I felt like I was back in the 1970s, calling long distance. It must be that Dell customer support reps use skype, because it is cheaper.
To make the long story short, Dell's way of dealing with a simple matter of sending me a replacement CD was to alternate between transferring me from person to person to putting me on hold. I would talk to customer service, then get to technical support and back to customer service again. An infinite loop. Sometimes the transfers wouldn't work and the "caring" Dell representative would end my call. Worst yet, the elevator music I heard every time I redialed Dell's number was "lollipops, lollipops". As if I didn't feel bad enough already. After talking to about 30 people and spending close to 3 hours of my time, I decided to give up. Yes, I know I can download the drivers online, but I wanted a replacement CD. Is it so unreasonable?
My resolution: I will never, ever buy from Dell again. Not because I don't like the quality of the products. It is that I can't stand wasting my time talking to incompetent "customer don't care" department.
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